Support & Training
Technical Support
Support will not be available on Christmas days (Dec 25 and 26) and Friday Dec 27.
Support is an essential part of our product and service offering.
Any question you have before, during or after installation of one of our products can be addressed to our dedicated support team and application specialists.
Knowledge database / frequently asked questions (FAQ)
An overview of the most asked questions can be found here.
Contact
Worldwide (except USA)
E-mail: support@pie.nl
Phone (CET office hours): +31 (0)30 – 850 0202
USA
E-mail: ena3mensiosupport@esaote.com
Phone: +1 800 428 7378
Support sessions
Our support team can make use of dedicated tooling to assist you. The tools can be found here: Remote Support Session .
Service Program
Our service program is specifically designed to provide organizations with effective training and support. Keeping staff trained and up-to-date improves workflow, organization productivity and saves valuable time.
Service program components:
- Software updates
- Training and e-learning
- Audit support
- Scientific support
- Data handling support
Training
PMI Academy
The PMI Academy is an online platform with videos describing the workflow of all of our products. Our e-learning environment is free for all software users and offers training for all Caas and 3mensio workflows and related topics.
Benefits of the Pie Medical Imaging Academy:
- 24/7 accessibility
- Self paced
- Self directed
- Movies demonstrating how to use the software
- Access to in-depth FAQs to enhance your understanding of workflows
Web Sessions
Web sessions can be arranged with our application specialists or product managers as an online training method. The complete workflow will be discussed and datasets will be analyzed together.
Training on-site
Our application specialists and product managers are available to perform training on-site when necessary.